Frequently asked questions
Service & scope
What exactly do you install?
Depending on your plan — Google Analytics 4, Meta Pixel (Facebook Pixel), or both, deployed through a Google Tag Manager container. Pro and Enterprise include conversion events (page view, sign-up, add-to-cart, purchase) and custom event schemas.
Will you set up Conversions API (CAPI)?
The Standard plan includes a CAPI-ready pixel config. Enterprise includes full server-side CAPI implementation with event deduplication against the browser pixel.
Can you configure custom events for my use case?
Yes — Enterprise includes up to 15 custom events mapped to your specific funnel. We handle the data layer design and event schema.
Do you cover cross-domain or subdomain tracking?
Yes, Pro and Enterprise include cross-domain and subdomain tracking configuration as part of the standard scope.
Timeline & delivery
How soon can you start?
As soon as you provide access. Our queue usually starts within 24 hours of receiving credentials and a completed brief.
What counts as "delivered"?
A working dashboard with real data flowing, an event test report with screenshots, and written setup documentation. You review and accept delivery to complete the order.
What if I need revisions?
Move the order into "Revision" from your dashboard with notes. We handle reasonable revisions within your plan's scope.
Access & security
How do I share admin credentials safely?
Your order dashboard has an end-to-end encrypted chat. Send credentials there. We delete them within 24 hours of delivery.
Can you use a limited user account?
Yes, we recommend it. Create a restricted admin user just for our team, then remove it after delivery. We document exactly what permissions we need.
Who owns the GTM container?
You do. We work inside your GTM account or help you create one — it stays under your ownership the entire time.
Billing & refunds
Is this a subscription?
No. All plans are one-time purchases. You pay once and own the setup permanently.
What's your refund policy?
We offer a 30-day money-back guarantee. See our Refund Policy page for full details.
Do you offer custom quotes?
For work beyond Enterprise scope (multiple properties, complex server-side, multi-region), contact us for a custom quote.